Privacy Policy for Hotel Lobby AI

Introduction

Welcome to Hotel Lobby AI, a service that helps you create duo-style vertical videos from reference photos—for example, orange-booth setups with two subjects and a center microphone. At Hotel Lobby AI, we prioritise your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and safeguard your data when you use our website and tools at hotellobbyai.io.

Information Collection and Use

We collect the following types of data to provide and improve Hotel Lobby AI:

1. Account Information

   • What We Collect: Your name, email address, and any additional information you provide when you create or manage an account.
   • Purpose: To manage your account, provide customer support, and personalise your experience on Hotel Lobby AI.

2. Usage Details

   • What We Collect: Information about how you use Hotel Lobby AI, such as feature usage (for example, uploads, generation settings, aspect ratio choices), interaction history, and general usage patterns.
   • Purpose: To improve our service, reliability, and user experience.

3. Generated Content

   • What We Collect: Photos or images you upload as references, text or instructions you provide for generation, video outputs, and related metadata (such as timestamps and processing status).
   • Purpose: To process your requests, deliver generated videos, maintain your creation history where applicable, and operate the service you expect from Hotel Lobby AI.

4. Technical Information

   • What We Collect: Device information, browser type, operating system, IP address, and technical data needed to deliver the service.
   • Purpose: To optimise delivery, ensure compatibility, prevent abuse, and troubleshoot issues.

5. Payment and Subscription Information

   • What We Collect: Payment method details, billing address, and subscription or credit preferences where you purchase paid features.
   • Purpose: To process payments and manage your subscription or credit balance.

Data Storage and Security

We use reasonable technical and organisational measures to protect your personal information and uploaded or generated content. Data is stored with industry-standard safeguards. No method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

Information Sharing and Disclosure

We do not sell your personal information. We may share information only in limited circumstances, such as:

• To comply with law, regulation, legal process, or enforceable governmental request.
• To protect the rights, property, or safety of Hotel Lobby AI, our users, or others.
• With service providers who help us run Hotel Lobby AI (for example, hosting, analytics, payment processing, or AI/video processing infrastructure), under confidentiality and data-processing obligations.

Content and Rights

• You retain applicable rights to content you lawfully provide and to outputs generated for you, subject to our Terms of Service and applicable law.
• We may use anonymised or aggregated data that does not identify you to improve reliability, security, and product quality.
• You are responsible for having permission to use any photos or likenesses you upload. Do not submit content that infringes others’ rights or breaks applicable laws.

Changes to This Policy

We may update this privacy policy from time to time. We will post the revised policy on hotellobbyai.io and, where appropriate, notify you by email or through the product. Continued use of Hotel Lobby AI after changes means you accept the updated policy.

Contact Us

If you have questions about this privacy policy or our privacy practices, contact us:

Website: hotellobbyai.io

Email: support@hotellobbyai.io

By using Hotel Lobby AI, you agree to this privacy policy and consent to the data practices described here.